FAQ - DS-C05 Laptop Docking Station
Q: Does host work with Samsung DeX table's or phone's?
A: Yes! Our dual-monitor docking station can compatible with Samsung DeX table and phone.
Q: Will this support 4k 120hz?
A: Sorry, the HDMI port of this docking station can only support resolution up to 4K 30Hz when connecting to one external monitor, and support gets one 4K and one 2K resolution when connecting two external monitors.
Q: Is there an adapter for a Dell Latitude 5420 laptop that makes the spacing between usbc ports the same as mac?
A: Sorry, We do not recommend adding another adapter between the docking station and the laptop, it will affect the video signal transmission.
Q: Can i get 2 displays in extended mode with this laptop dock?
A: Yes, this laptop dock can drive two monitor in extended mode.
Please make sure your laptop has a USB C port that supports USB C alt-mode Display, power delivery and data transfer.
Q: When use this laptopdock, can I close my laptop and put it on the laptop holder and use a separate mouse and keyboard?
A: Sure, you can use this usb c laptop docking station and separate mouse and keyboard when you close the laptop lid.
NOTE: Here is the steps you may need when the laptop lid is closed, please right-click on the Start button and select ‘Power Options’ from the menu. From the choices present on the left-hand side of the Power Options window, please click on ‘Choose what closing the lid does’. ** Important note – if you are running the Creators Update (or newer) to Windows 10, you will have click on the ‘Additional power settings’ option to access this window **Make sure the setting for ‘When I close the lid’ under the ‘Plugged In’ column is set to ‘Do Nothing’. Click the ‘Save Changes’ button and restart the system, making sure that the laptop’s power adapter is also connected, and test the behavior again.
Q: Can i use a usb a to usb c adapter for this usb c docking station? i don't have usb c on my laptop.
A: Sorry to say a USB to USB C adapter is unsupported, this dual monitor usb c docking station requires a USB C laptop.
For any further questions, please feel free to contact us via email@example.com