DSC02 Docking Station:
The HDMI1 (near the HOST port) is plug and play, please ensure the power supply attached to the DC port and the connection is firm. The HDMI2 and DP ports are the drive-base ports, please follow the below instruction to install the DisplayLink driver.
1- Download and install the "DisplayLink Manager" by visiting here: https://www.synaptics.com/products/displaylink-graphics/downloads/macos
2- Attach DC power supply to our dock via the DC port(The one next to the HOST port)
3- Attach your devices to our dock, including connected monitors via HDMI1 port, HDMI2 port, and DP port
4- Connect the dock(Via the USB C port with TO HOST icon) and laptop, make sure to use the USB C cable as provided
5- Navigate Launchpad-> open the DisplayLink manager software 6- Navigate Apple menu->System preferences->Privacy&Security->Privacy->find and click "Screen Recording", make sure to check the DisplayLink Manager then the triple monitor configuration is ready to use
here is the instruction, please pay particular attention to section 4 (4.1~4.10) which show you how to install the DisplayLink manager,
https://support.displaylink.com/knowledgebase/articles/1932214
For the Windows 10 laptop:
1- Download and install the "DisplayLink Manager" by visiting here: https://www.synaptics.com/products/displaylink-graphics/downloads/windows
Please find detailed guidance and information about how to install and use this software, see the articles on the DisplayLink support site: http://support.displaylink.com/knowledgebase/articles/615714 2- Attach DC power supply to our dock via the DC port
3- Attach your devices to our dock, including connected monitors via HDMI1 port, HDMI2 port, and DP port
4- Connect the dock(Via the USB C port with TO HOST icon) and laptop( via the Thunderbolt 3 port), make sure use the USB C cable as provided then the triple monitors are ready to use.
Solution for network port not working
1>For the ethernet issue, please try to restart your laptop at first.
2>Then try to update the latest Realtek Ethernet driver by visiting https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software
3>If it fails, please try to restart your router.
4>If the above steps fail, please send a screenshot of your network connection information to our email(support@4urpc.com). So that we can offer you a solution.